Zal Shipping Policy

At Zal, we are committed to ensuring a smooth and timely delivery experience for all our customers. Every rug we ship is handled with the same level of care and precision that goes into crafting it. Below is our shipping policy outlining how and when your order will reach you.

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Shipping Schedule

We pride ourselves on fast, efficient delivery across Kuwait:

• Same-Day Shipping: Orders placed before 1:00 PM will be processed and shipped the same day.

• Next-Day Shipping: Orders placed after 1:00 PM will be shipped the following day.

Note: Orders are not processed or shipped on Fridays, in observance of our weekly closure.

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Delivery Coverage

• We currently deliver across all areas of Kuwait.

• Shipping is 100% free of charge — no minimum order required, no hidden fees.

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Delivery Partner & Timeline

Our trusted delivery partners aim to ensure that all rugs reach your home within 24 hours of dispatch. For remote areas or larger custom pieces, additional time may be required, and our team will contact you directly to coordinate.

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Important Notes

• Once your order has been shipped, you will receive a confirmation message with tracking details or an expected delivery time.

• If no one is available at the delivery address, our team will attempt to reschedule at your convenience.

• In rare cases such as weather disruptions, peak periods, or delivery issues, delays may occur. If so, we’ll keep you informed at every step.

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Contact Us

If you have any questions about your order or shipping status, feel free to contact us:
Email: info@zalrug.com
Website: zalrug.com